Troubleshooting
URL Already Exists Error
If you create a content item with the same title as another existing content item, it's likely the existing content item also has the same URL as the one you're attempting to create, and you will see this message: An item with the URL '[URL HERE]' ...
Newly Created Page is Totally Blank – No Header or Ad Elements
If you create a new page, and you do not see your chapter header/hero image, ads or any other page structure, that means the chapter template was not selected. This can cause a variety of unwanted/unexpected page behavior and display issues, so ...
Error Message: Someone is Already Using This Username and Password
"Someone is already using this username and password from another computer or browser. To process, you need to log him/her off." You may see this message if you close your browser/browser tab while still logged in to MPI.org, so the next time you ...
Locked Page, Event, Blog Post, etc.
If you see a red lock icon on a page or other content item, that means another user is currently working on it, or they locked it accidentally by closing the browser or backing out of the item without publishing or clicking the “Back to ...